Welcome to eyecraft.lk, These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Website

  • You must be at least 12 years old to use our website or make purchases.
  • You are responsible for maintaining the confidentiality of your account information, including your username and password.
  • You agree to provide accurate and current information during the registration and checkout process.
  • You may not use our website for any unlawful or unauthorized purposes.

Product Information and Pricing

  • We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
  • Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

Orders and Payments

  • By placing an order on our website, you are making an offer to purchase the selected products.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
  • You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
  • We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

Shipping and Delivery

  • Eyecraft.lk provides a doorstep service where iris photography is conducted at the customer’s location using professional equipment. Completed orders are printed, framed, and delivered to the provided address within 3 working days after the iris capture. Delivery timelines may vary slightly due to location, logistics, or unforeseen circumstances, but we strive to ensure timely and secure delivery of all orders.

Returns and Refunds

  • All products and services provided by eyecraft.lk are custom-made and personalized based on the customer’s individual iris and selected preferences. Therefore, we do not accept returns, exchanges, or refunds under any circumstances. Once an order is confirmed and the iris photography process is completed, the sale is considered final. Eyecraft.lk is not responsible for dissatisfaction arising from personal preferences, incorrect selections made at the time of booking, or minor visual variations due to screen displays.

Intellectual Property

  • All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of eyecraft.lk or its licensors.

  • You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

Limitation of Liability

  • In no event shall eyecraft.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
  • We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.